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User Agreement

NOTE: On December 18, 2023, we updated our User Agreement to clarify that Pro Hosting 365 may automatically upgrade your account to a higher tier plan at an additional fee if you exceed the limits of your current plan. Please review the updated terms below.

Your use of Pro Hosting 365 Services is subject to the terms and conditions set forth in these Pro Hosting 365 Terms of Service (the “Agreement”). This Agreement explains what’s allowed when using our Services; the rights you have as a user of our Services; the rights Pro Hosting 365 has if you do something which is not allowed when using our Services; and many other important terms. This Agreement is a legal contract between you and Pro Hosting 365 and it is important that you read it carefully. If there is anything you do not understand in this Agreement, please contact us.

This Agreement is an agreement between Pro Hosting 365 Inc. (“us,” “we,” “Pro Hosting 365,” or the “Company”) and you (“Subscriber” or “you” and “your”). This Agreement sets forth the general terms and conditions of your use of the products and services made available by Pro Hosting 365 and through the Pro Hosting 365 website (collectively, the “Services”). By using the Services, you agree to be bound by this Agreement. Please read this Agreement carefully.

We may in our sole discretion change or modify this Agreement at any time. We will post a notice of any significant changes to this Agreement on the Pro Hosting 365 website for at least thirty (30) days after the changes are posted and will indicate at the bottom of this Agreement the date these terms were last revised. Any changes or modifications to this Agreement shall be effective and binding on you as of the date indicated in a notice posted on this page. If no date is specified, your use of the Services after such changes or modifications shall constitute your acceptance of the Agreement as modified. If you do not agree to abide by this Agreement, you are not authorized to use or access the Services and your sole remedy is to cancel your account.

1. Eligibility, Registration and Account Security.
   1. The Services are intended solely for users who are eighteen (18) years of age or older. Any registration by, use of or access to the Services by anyone under eighteen (18) is unauthorized and in violation of this Agreement. By registering for or using the Services, you represent and warrant that you are eighteen (18) years of age or older.
   2. If you use the Services on behalf of another party, company or other organization, you represent and warrant that you are authorized to bind such party, company or organization to this Agreement and to act on behalf of such party, company or organization with respect to any actions you take in connection with the Services.
   3. You agree to provide accurate, current and complete information about you and your organization (if applicable) as prompted by Pro Hosting 365; maintain the confidentiality of your password and other information related to the security of your account; maintain and promptly update the Registration Data and any other information you provide to Pro Hosting 365, to keep such information accurate, current and complete; and be fully responsible for all use of your account and for any actions that take place through your account.
   4. You acknowledge and accept that despite the security measures Pro Hosting 365 takes in connection with the Services, Pro Hosting 365’s system and/or Subscriber Websites (as defined below) may nonetheless become compromised, including without limitation, by hackers, Internet viruses, worms or Trojan horses, or the like. Under such circumstances, Pro Hosting 365 may take corrective action as it deems appropriate in its sole discretion and you acknowledge and agree that Pro Hosting 365 shall have no liability to you for any damage or loss that you may incur due to such corrective action. You further acknowledge and agree that you are solely responsible for backing-up all Subscriber Content and Subscriber Websites.
   5. Dedicated Servers. Pro Hosting 365 reserves the right to reset the password on a dedicated server if the password on file is not current so that we may do security audits as required by our system operations and security teams. It is your responsibility to ensure that there is a valid email address and current root password on file for your dedicated server to prevent downtime from forced password resets. Pro Hosting 365 reserves the right to audit servers as needed and to perform administrative actions at the request of our teams. Dedicated servers are NOT backed up by us. It is your responsibility to maintain backups.
2. HIPAA Disclaimer.
   The Services do not comply with the U.S. Health Insurance Portability and Accountability Act (“HIPAA”). You are solely responsible for compliance with all applicable laws governing the privacy and security of personal data, including medical or other sensitive data. You acknowledge that the Services are not appropriate for the storage or control of access to sensitive data, such as information about children or medical or health information. Pro Hosting 365 does not control or monitor the information or data you store on, or transmit through, the Services. We specifically disclaim any representation or warranty that the Services, as offered, comply with HIPAA. Subscribers requiring secure storage of “Protected Health Information” as defined under HIPAA are expressly prohibited from using the Service for such purposes. Storing and permitting access to “Protected Health Information,” is a material violation of this Agreement, and grounds for immediate account termination. Pro Hosting 365 does not sign “Business Associate Agreements,” and you agree that Pro Hosting 365 is not a Business Associate or subcontractor or agent of yours pursuant to HIPAA. If you have questions about the security of your data, please contact us by phone or chat.
3. Prohibited Persons (Countries, Regions, Entities, and Individuals).
   The Services are subject to export control and economic sanctions laws and regulations administered or enforced by the United Kingdom’s Department for International Trade, Her Majesty’s Treasury, and other UK authorities (collectively, “UK Trade Laws”). You may not use the Services to export or re-export, or permit the export or re-export, of software or technical data in violation of UK Trade Laws. In addition, by using the Services, you represent and warrant that you are not (a) an individual, organization, or entity organized or located in a country or territory that is the subject of UK sanctions (including, but not limited to, Crimea, Donetsk, Luhansk, Iran, Syria, or North Korea); (b) designated as a Restricted Person or Blocked Person by UK authorities or otherwise owned, controlled, or acting on behalf of such a person; (c) otherwise a prohibited party under UK Trade Laws; or (d) engaged in activities related to nuclear, missile, chemical, or biological weapons to which UK persons may not contribute without a UK Government license. Unless otherwise provided with explicit written permission, Pro Hosting 365 also does not register, and prohibits the use of any of our Services in connection with, any Country-Code Top Level Domain Name (“ccTLD”) for any country or territory that is the subject of UK sanctions. The obligations under this section shall survive any termination or expiration of this Agreement or your use of the Services.
4. Pro Hosting 365 Content.
   Except for Subscriber Content (as defined below), all content available through the Services, including designs, text, graphics, images, video, information, software, audio and other files, and their selection and arrangement, and all software used to provide the Services (collectively, “Pro Hosting 365 Content”), are the property of Pro Hosting 365 or its licensors. No Pro Hosting 365 Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold or exploited for any purpose in any form or by any means, in whole or in part, other than as expressly permitted in this Agreement. You may not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from any Pro Hosting 365 Content. Any use of the Pro Hosting 365 Content other than as specifically authorized herein is prohibited and will automatically terminate your rights with respect to your use of the Services and the Pro Hosting 365 Content granted herein. All rights of Pro Hosting 365 or its licensors that are not expressly granted in this Agreement are reserved to Pro Hosting 365 and its licensors.
5. Subscriber Content.
   1. You may be able to upload, store, publish, display and distribute information, text, photos, videos, emails, and other content on or through the Services (collectively, “Subscriber Content”). Subscriber Content includes any content posted by you and users of any of your websites hosted through the Services (“Subscriber Websites”). You are solely responsible for any and all Subscriber Content and any transactions or other activities conducted on or through Subscriber Websites. By posting or distributing Subscriber Content on or through the Services, you represent and warrant to Pro Hosting 365 that you have all necessary rights to post or distribute such Subscriber Content, and your posting or distribution of such Subscriber Content does not infringe or violate the rights of any third party
   2. You acknowledge and agree that Pro Hosting 365 may, but is not obligated to, monitor Subscriber Content and may immediately take any corrective action in Pro Hosting 365’s sole discretion, including without limitation removal of all or a portion of the Subscriber Content, and suspension or termination of any and all Services without refund of any pre-paid fees. You hereby agree that Pro Hosting 365 shall have no liability due to any corrective action that Pro Hosting 365 may take, including without limitation suspension or termination of Services.
   3. You hereby grant to Pro Hosting 365, to the extent necessary to provide the Services, a non-exclusive, royalty-free, worldwide right and license to: use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish and distribute Subscriber Content and the Subscriber Website; and make archival or back-up copies of the Subscriber Content and the Subscriber Website. Except for the rights expressly granted above, Pro Hosting 365 is not acquiring any right, title or interest in or to the Subscriber Content, all of which shall remain solely with you.
6. Payment Card Industry Security Standard Disclaimer.
   Pro Hosting 365 complies with the Payment Card Industry Security Standard (“PCI Standard”) in connection with the collection and processing of your data and billing information. However, you are solely responsible for the security of the data and billing information you collect on your Subscriber Website. Pro Hosting 365 will not monitor Subscriber Websites for compliance and therefore we are not able to verify whether your Subscriber Website complies with the PCI Standard.
7. Compliance with Applicable Law.
   You agree to comply with all applicable laws, rules, and regulations, including without limitation all local rules where you reside or your organization is located regarding User Content, User Websites, online activities, email and your use of the Services. More specifically, but without limitation, you agree to comply with all applicable laws regarding the transmission of technical data exported to or from the United States or the country in which you reside. The Services are controlled and operated by us from our offices within the United Kingdom (although we may share data with third parties around the world to assist us in providing the Services as further described in this policy and we make no representation that the Services are appropriate or available for use in other locations. Those who access the Services from other locations do so at their own initiative and risk, and are fully responsible for compliance with all applicable laws in those locations. We do not offer the Services where prohibited by law. For the purposes of European Directive 95/46/EC, the General Data Protection Regulation 2016/679) (“GDPR”) and any applicable national implementing laws in your jurisdiction, and with respect to your subscribers’ or customers’ personal data, you acknowledge and agree that you are the Controller (as that term is defined in the GDPR), and we are a Processor (as that term is defined in the GDPR) insofar as you may store personal data through your use of our Services only as permitted and subject to the terms of this Agreement. You also acknowledge and agree that you are responsible for complying with all obligations of a data controller under applicable law (including the GDPR).To the extent the GDPR applies to you, you represent and warrant that in using our Services, you will clearly describe in writing how you plan to use any personal data collected and you will ensure you have a legitimate legal basis to transfer such personal data to us and that you have the necessary permission to allow us to receive and process (e.g., store) such personal data on your behalf. The additional data processing terms set forth here shall apply where you are a Controller subject to the GDPR.
8. Additional User Responsibilities.
   1. You will be solely responsible for all activities conducted on or through a Subscriber Website, including any transactions or interactions with end users of a Subscriber Website. You will be solely responsible for providing such end users with any required disclosure or explanation of the various features of the Subscriber Website and any goods or services offered thereon, as well as any terms of use and Privacy Notice for the Subscriber Website.
   2. You will cooperate fully with Pro Hosting 365 in connection with Pro Hosting 365’s provision of the Services. It is solely your responsibility to provide any equipment or software that may be necessary for you to use the Services. Delays in your performance of your obligations under this Agreement will extend the time for Pro Hosting 365’s performance of its obligations that depend on your performance.
   3. You will be solely responsible for ensuring that all Subscriber Content and Subscriber Websites are compatible with the hardware and software used by Pro Hosting 365 to provide the Services, which hardware and software may be changed by Pro Hosting 365 from time to time in its sole discretion.
   4. You will be solely responsible for backing-up all Subscriber Content, including any Subscriber Websites off of Pro Hosting 365’s servers. This is an affirmative duty. Pro Hosting 365 is not responsible for the loss of any Subscriber Content. Note: It is essential that Subscribers backup files offline, even if the user purchases or has products, such as Site Backup and Restore.
   5. You will use your best efforts to ensure that the Subscriber Content is and will at all times remain free of all computer viruses, worms, Trojan horses and other malicious code.
   6. You will not use the Services in any manner, as determined by Pro Hosting 365 in its sole discretion, that:
      1. Engages in or promotes illegal activity;
      2. Engages in or promotes behavior that is defamatory, harassing, abusive or otherwise objectionable;
      3. Infringes the intellectual property rights or other proprietary rights of any third party;
      4. Violates the privacy rights or publicity rights of any third party;
      5. Interferes with the operation of the Services; or
      6. Violates the terms and conditions of this Agreement or any of the policies or agreements incorporated by reference herein.
9. Third Party Websites.
   The Services may contain links to other websites that are not owned or controlled by Pro Hosting 365 (“Third Party Sites”), as well as articles, photographs, text, graphics, pictures, designs, sound, video, information, and other content or items belonging to or originating from third parties (“Third Party Content”). Such Third Party Sites and Third Party Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third Party Sites accessed through the Services or any Third Party Content posted on or made available through the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of the Third Party Sites or the Third Party Content. If you decide to access the Third Party Sites or to access or use any Third Party Content, you do so at your own risk and our terms and policies do not apply. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate.
10. Payment.
    1. Fees Due. You will pay to Pro Hosting 365 all fees for the Services set forth in the registration form presented to you at the time you order the Services. All fees are non-refundable when paid except as otherwise provided herein. 
    2. Pricing. Pro Hosting 365 may change our prices from time to time. Pro Hosting 365 may increase the fees for the Services as permitted in the applicable Service description published on the Pro Hosting 365 website or in a promotional offer (collectively, the “Service Description”), and at any time on or after the expiration of the Initial Term by providing at least thirty (30) days prior written notice to you. Written notice may be in the form of notices and updates provided through the Subscriber billing tool provided as part of the Services, notices and updates otherwise provided through the Services, or pricing notifications for renewal terms sent via email. It is your sole responsibility to periodically review all billing-related information provided by Pro Hosting 365 through the Subscriber billing tool or other methods of communications and notices sent or posted by Pro Hosting 365. 
    3. Taxes. The advertised fees do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority with respect to the Services provided hereunder. All such taxes may be added to Pro Hosting 365’s invoices for the fees as separate charges to be paid by you. 
    4. Add-On Services. If you purchase certain add-on services from Pro Hosting 365 such as SSL certificates, or security services, you may be required to apply the Service to a specific domain name to begin using the Service. Pro Hosting 365 is not responsible if you fail to apply an add-on to a domain name and will not provide refunds for any purchased but unused Services.
    5. Disputes. You have ninety (90) days to dispute any charge or payment processed by Pro Hosting 365. If you have a question concerning a charge you believe is incorrect, please call us at +44 (0) 28 9581 8188. If you initiate a chargeback, there may be a minimum charge of £25.00 plus applicable taxes to reactivate your account and we reserve the right to suspend your account for the duration of the dispute. Hosting accounts that have an open dispute may be disabled for security purposes.
    6. Fraud. It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, and/or electronic checks. We may report all such misuses and fraudulent uses (as determined by us in our sole discretion) to appropriate government and law enforcement authorities, credit reporting services, financial institutions, and credit card companies.
    7. Foreign Currencies. Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in U.S. dollars and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and Pro Hosting 365 is not responsible for any change in exchange rates between the time of payment and the time of refund.
11. Term and Automatic Renewal.
    1. Initial Term. The initial term of the Services purchased by you will be for the time period set forth in the registration form presented to you when you order the Services (the “Initial Term”).
    2. Automatic Renewal. Unless you cancel the Services or disable the automatic renewal option, following the expiration of the Initial Term the Services will automatically renew for successive periods of equal length as the Initial Term (each a “Renewal Term”). The Initial Term and any Renewal Terms shall be collectively referred to as the “Term.” For Services with Term lengths of three (3) months or longer, Pro Hosting 365 shall provide notice of the upcoming charge for each renewal to Subscriber no later than thirty (30) days prior to the payment date for each Renewal Term. The payment date for Services with Term lengths of three (3) month or longer shall be fifteen (15) days prior to the end of the then current Term. For accounts with a Term of one (1) month, the payment date will occur twenty-four (24) hours prior to the expiration of Subscriber’s Services without any prior notice. 
    3. If you do not want the Services to automatically renew, you must opt out of the automatic renewal option at least sixteen (16) calendar days before the end of your then current Term or else your payment method on file will be charged as described above. The procedure to disable automatic renewal can be found in subsection (d) below. If you wish to terminate the Services, please review Section 13.
    4. Disabling automatic renewal option.
       1. Disabling automatic renewal option for basic hosting services. You may disable the automatic renewal option for your hosting account at any time online via the Account tab in your Pro Hosting 365 account. In the event that the account expires, all User Content will be permanently removed from the server. Please make a backup of all User Content before you disable autorenewal. So long as your Account remains active, other products and services on the Account will continue to autorenew.
       2. For other add-on services, please contact Pro Hosting 365 by phone or online chat for assistance.
12. Termination and Non-Payment.
    1. Failure to Pay. If you fail to pay the fees due for the Services, we may suspend or terminate your Services and pursue any collection costs incurred by Pro Hosting 365, including without limitation, any arbitration and legal fees and Pro Hosting 365’s reasonable attorneys’ fees. If any check is returned for insufficient funds, Pro Hosting 365 may impose a minimum processing charge of £25.00 plus any applicable taxes. Accounts will not be reactivated until all outstanding amounts are paid. We are not responsible for any deleted or lost Subscriber Content that results from any suspension or termination of the Services
            1. Dedicated servers: If you make a late payment we do not automatically
                reactivate the dedicated servers. Contact Pro Hosting 365’s billing department
                to discuss options to reactivate the dedicated server.
    2. Termination Procedure. You may terminate the Services you purchased at any time during the Term by giving Pro Hosting 365 notice by phone at +44 (0) 28 9581 8188 or email at info@prohosting365.com.
        The cancellation request is subject to verification of ownership of the account and/or domain, as determined in Pro Hosting 365’s sole discretion. In the event of such cancellation, you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation subject to the terms of the thirty (30) day money-back guarantee if applicable. After the account is canceled, all Subscriber Content will be permanently removed from the server. Please make a backup of all Subscriber Content before you contact Pro Hosting 365  to cancel your account.
    3. Termination by Pro Hosting 365. Pro Hosting 365 may terminate your access to the Services, in whole or in part, including deletion or confiscation of all files, content, and/or domain name registrations, without notice in the event that: you fail to pay any fees due hereunder to Pro Hosting 365; you violate the terms and conditions of this Agreement; your conduct may harm Pro Hosting 365 or others, cause Pro Hosting 365 or others to incur liability, or disrupt Pro Hosting 365’s business operations (as determined by Pro Hosting 365 in its sole discretion); you are abusive toward Pro Hosting 365’s staff in any manner; or for any other lawful reason, including to comply with applicable law, or as otherwise specified in this Agreement. In such event, Pro Hosting 365 will not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination.
    4. Modification of Services. Pro Hosting 365 reserves the right to modify, change, or discontinue any aspect of the Services at any time.
    5. Data Deletion.
        1. Web Hosting Accounts. Upon termination of the Services for any reason,
      Subscriber Content, Subscriber Websites, and other data will be deleted. You are solely responsible for maintaining backup copies of all Subscriber Content, Subscriber Websites, and other data. Pro Hosting 365 is not responsible for the loss of any Subscribe Content. It is essential that Subscribers  backup files offline, even if Subscribers purchase or have products, such as Site Backup and Restore.
        2. VPS and Dedicated Accounts. Upon termination of the VPS or Dedicated Hosting services for any reason, access to your cPanel account will be restricted for a period of approximately seven (7) days and you will not be able to log into your cPanel account. If the account has not been renewed after eight (8) days following expiration, the server will be suspended for approximately thirteen (13) days. Dedicated servers that have invoices outstanding for more than twenty-one (21) days may be subject to being reclaimed which will result in the loss of all data on the server. Pro Hosting 365 is not responsible for any loss of data resulting from such deletion.
        3. Pro Hosting 365 reserves the right to terminate any account that has been in a suspended or deactivated state for thirty (30) days which will result in the loss of all data stored on the account.
    14. Refund Policy.

1.. Nonrefundable Fees.

1. Fees paid by Subscriber in connection with the purchase of add-on services, including without limitation, SSL certificates, VPSs, Site Backus, Pay Per Click Marketing (PPC), cPanel management, WordPress management, website transfer, Design Services are non-refundable, as are payments made by check for £10.00 or less due to processing fees, unless otherwise expressly provided.
2. Cancellations After 30 Days. Pro Hosting 365 does not offer refunds for cancellations that occur after thirty (30) calendar days following the purchase.
3. Pro Hosting 365 as Reseller or Licensor.
4. Third Party Services. Pro Hosting 365 is a reseller or licensor of certain third party products and services (collectively, “Third Party Services”) including without limitation as sold through the Pro Hosting 365 website. Your purchase and use of Third Party Services are generally subject to the applicable third party’s terms and conditions. Pro Hosting 365 is not responsible for any changes in the Services that cause any Third Party Services to become obsolete, require modification or alteration, or otherwise affect the performance of such Third Party Services. Any malfunction or manufacturer’s defects of Third Party Services either sold, licensed or provided by Pro Hosting 365 to you or purchased directly by you and used in connection with the Services will not be deemed a breach of Pro Hosting 365’s obligations under this Agreement. Any rights or remedies you may have regarding the ownership, licensing, performance or compliance of any Third Party Services are limited to those rights extended to you by the manufacturer of such Third Party Services. You are entitled to use Third Party Services supplied by Pro Hosting 365 only in connection with your permitted use of the Services unless otherwise expressly provided.
5. Themes and Plugins. In the event the Third Party Services you purchase include a website theme or plugin, the following additional terms shall apply to your purchase. Third parties can upload, distribute, and sell products such as website themes and plugins through any Marketplace (each referred to as a “Seller”). Your purchase of and/or download of any theme or plugin from the Marketplace does not grant you an ownership or other exclusive interest in such theme or plugin. If you purchase a theme or plugin, you are also subject to the terms of the GNU General Public License, version 2.0 or later (“GPL”). The terms of the GPL can be accessed here.
6. Seller Support. Pro Hosting 365 is not responsible for any Seller’s failure to support any theme or plugin. Seller shall provide basic email-based support of the theme or plugin for the purpose of assisting with basic questions regarding their use, as well as access to any patches, bug fixes or new releases of a product for the purpose of correcting any errors or defects for no additional charge. 
7. Internet Protocol (IP) Address Ownership.
       If Pro Hosting 365 assigns you an Internet Protocol (“IP”) address for your use, you shall have no right to use that IP address except as permitted by Pro Hosting 365 in its sole discretion in connection with the Services during the Term. Pro Hosting 365 shall retain ownership of all IP addresses assigned to you by Pro Hosting 365, and Pro Hosting 365 reserves the right to change or remove any and all such IP addresses in its sole discretion.
8. Resource Usage.
9. Web Hosting
10. Acceptable Use Policy. Hosting space is intended for use in accordance with Pro Hosting 365’s Acceptable Use Policy, and is limited to Web files, active e-mail and content of the hosted Subscriber Websites, not for storage (whether of media, e-mails, or other data). Hosting space further may not be used as offsite storage of electronic files, e-mail or FTP hosts. Pro Hosting 365 expressly reserves the right to review every user account for excessive usage of CPU, bandwidth, disk space and other resources that may be a result of your violation of this Agreement or the Acceptable Use Policy. Pro Hosting 365 may, in its sole discretion, terminate access to the Services, apply additional fees, or remove/delete Subscriber Content for those Subscriber accounts that are found to be in violation of Pro Hosting 365 policies. You hereby agree that Pro Hosting 365 shall have no liability due to any action that Pro Hosting 365 may take, including without limitation suspension or termination of Services in connection with your violation of this section.
11. Plan Limits. Pro Hosting 365 may, in its sole discretion, terminate access to the Services, apply additional fees, or remove/delete Subscriber Content for those Subscriber accounts that exceed the limit(s) of the Subscriber’s current plan. To avoid service interruption, Pro Hosting 365 may automatically upgrade your account to a higher tier plan at an additional fee if you exceed the limit(s) of your current plan.
12. Excessive Server Resources. Use of Pro Hosting 365 resources must be consistent with a web hosting environment and must otherwise comply with this Agreement. Accounts with a large number of files (inode count in excess of 200,000) can have an adverse effect on server performance. Similarly, accounts with an excessive number of database tables (i.e., in excess of 5000 database tables) or of an excessive database size (i.e., in excess of 10GB total database usage or 5GB database usage in a single database) negatively affect the performance of the server. In the event Subscriber exceeds these amounts, Pro Hosting 365 may request that a Subscriber’s number of files/inodes, database tables, or total database usage be reduced to ensure proper service performance. Pro Hosting 365 reserves the right to terminate a Subscriber account, with or without notice, for excessive use of resources that result in a degradation of server performance or the Services. 
13. Unlimited File Transfer. Pro Hosting 365 does not set arbitrary limits on the amount of visitor traffic Subscriber Websites can receive in any given month, nor does Pro Hosting 365 charge additional fees based on the increased use of bandwidth, as long as the Subscriber’s use of the Services complies with this Agreement. In most cases, Subscriber Websites will be able to support as much traffic as the Subscriber can legitimately acquire. However, Pro Hosting 365 reserves the right to limit processor time, bandwidth, processes, or memory in cases where it is necessary to prevent negatively impacting other Subscribers.
14. Virtual Private Servers (VPS) and Dedicated Servers Usage. 
15. Resource Usage. Dedicated and VPS usage is limited by the resources allocated to the specific plan that you have purchased. 
16. Backup. Each Subscriber is solely responsible for backing-up all Subscriber Content, including any Subscriber Websites. Pro Hosting 365 is not responsible for the loss of any Subscriber Content.
17. Subscriber Super-user Access. Subscriber acknowledges that Subscriber is solely responsible for any changes made with super-user access and that Pro Hosting 365 may not be able to reverse any changes and/or recover data lost or damaged through the use of super-user privileges. Pro Hosting 365’s level of support to those Subscribers accessing super-user privileges will be  limited as follows:
18. Reinstallation of corrupted modules, such as control panel files, web server files, etc.                     
19. Reinstallation of the baseline operating system and core file image at Subscriber’s request. Subscriber acknowledges and understands that a new image install will cause the irreversible complete loss of all data stored on the server. Pro Hosting 365 is not liable for any data lost as a result of this action.
    
            3. Restoration of files from available backups at Subscriber’s request. This restoration will be a full restore of the backup files as Pro Hosting 365 does not offer file-by-file restoration services. Pro Hosting 365  reserves the right to charge a restoration fee if you request copies of the backups.
    
              4. Pro Hosting 365 will not attempt any configuration or setup of DNS, firewalls, web server, etc. and,
    
              5. Pro Hosting 365 will attempt basic diagnostics upon Subscriber’s request.
    
              6. Pro Hosting 365 does not offer in-depth manual diagnostics as part of the Service. Subscriber may contact Pro Hosting 365 Professional Service to inquire about additional support offerings.         
20. Virtual Private Servers (VPS), Dedicated Servers, and Web Reseller.
21. cPanel Accounts.
22. Pro Hosting 365 reserves the right to restrict the number of cPanel accounts and/or terminate any excessive cPanel accounts as determined in Pro Hosting 365’s sole discretion.
23. Customers who exceed Pro Hosting 365’s limit for cPanel accounts may be charged for additional cPanel accounts.
24. Technical Support Services.
25. Except as described otherwise stated below, Pro Hosting 365 will provide technical support via email and phone . You will be required to provide as much information as possible to aid our investigation into any issues or problems. By utilizing Pro Hosting 365’s Technical Support Services, you grant Pro Hosting 365 permission to access your account, if necessary, to resolve your issue. You agree that Pro Hosting 365 and its agents and employees are not liable for any damage resulting from the provision of customer support. 
26. Ineligibility for Technical Support Services. Pro Hosting 365 will not provide Technical Support Services if: (a) you are in breach of this Agreement; (b) the need for Technical Support Services is due to any modification or attempted modification of the Services by you or any third party outside of Pro Hosting 365’s control, or your failure or refusal to implement changes recommended by Pro Hosting 365; or (c) you are abusive toward our staff in any manner.
27. VPS and Dedicated Servers. Pro Hosting 365 will provide a default operating system installation on the dedicated server hardware that permits super-user server access to our support staff. Subscriber agrees and acknowledges that if Subscriber alters or removes this server access, Pro Hosting 365’s ability to provide technical support to the Subscriber may be severely limited.
28. Disclaimer.

You acknowledge and agree that your use of the Services, including any information or content obtained through the Services, is at your own risk. You further acknowledge and agree that Pro Hosting 365 exercises no control over, and accepts no responsibility for, the content of the information passing through Pro Hosting 365’s host computers, network hubs and points of presence or the Internet.

21. Limited Warranty.

THE SERVICES PROVIDED UNDER THIS AGREEMENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE BASIS.” Pro Hosting 365 AND ITS AFFILIATES, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS (COLLECTIVELY, THE “Pro Hosting 365 PARTIES”) DISCLAIM ALL WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, FOR THE SERVICES PROVIDED HEREUNDER. THE Pro Hosting 365 PARTIES MAKE NO REPRESENTATIONS OR WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE OR COMPLETELY SECURE; AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES; OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION PROVIDED THROUGH THE SERVICES. THE Pro Hosting 365 PARTIES ARE NOT LIABLE, AND EXPRESSLY DISCLAIM ANY LIABILITY, FOR THE CONTENT OF ANY DATA TRANSFERRED EITHER TO OR FROM SUBSCRIBERS OR STORED BY SUBSCRIBERS ON OR THROUGH THE SERVICES. NO ADVICE OR INFORMATION GIVEN BY Pro Hosting 365 OR Pro Hosting 365’S REPRESENTATIVES INCLUDING, WITHOUT LIMITATION, SUPPORT REPRESENTATIVES, SHALL CREATE A WARRANTY. Pro Hosting 365 DOES NOT GUARANTEE THAT SUBSCRIBERS WILL BE ABLE TO USE THE SERVICES AT TIMES OR LOCATIONS OF THEIR CHOOSING. Pro Hosting 365 DOES NOT WARRANT THAT THE SERVICES ARE COMPATIBLE WITH ANY THIRD PARTY SERVICE OR SOFTWARE, EVEN IF SUCH THIRD PARTY CLAIMS, REPRESENTS OR WARRANTS THAT SUCH SERVICE OR SOFTWARE IS COMPATIBLE WITH ANY SERVICE OR Pro Hosting 365 IN PARTICULAR. THE TERMS OF THIS SECTION SHALL SURVIVE ANY TERMINATION OF THIS AGREEMENT.

22. Limitation of Liability.

1. Pro Hosting 365 SHALL NOT BE LIABLE FOR NONPERFORMANCE OR DELAY IN PERFORMANCE CAUSED BY ANY REASON, WHETHER WITHIN OR OUTSIDE OF ITS CONTROL. IN NO EVENT WILL THE Pro Hosting 365 PARTIES BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR USE OF THE SERVICES, OR ANY SUBSCRIBER CONTENT, SUBSCRIBER WEBSITE OR OTHER MATERIALS ACCESSED OR DOWNLOADED THROUGH THE SERVICES, EVEN IF Pro Hosting 365 IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 
2. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, Pro Hosting 365’S LIABILITY TO YOU OR ANY PARTY CLAIMING THROUGH YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO Pro Hosting 365 FOR THE SERVICES IN THE THREE (3) MONTHS PRIOR TO THE INITIAL ACTION GIVING RISE TO LIABILITY. THIS IS AN AGGREGATE LIMIT. THE EXISTENCE OF MORE THAN ONE CLAIM HEREUNDER WILL NOT INCREASE THIS LIMIT. NO ACTION, REGARDLESS OF FORM, ARISING OUT OF THIS AGREEMENT OR OUT OF THE SERVICES MAY BE BROUGHT BY YOU, THE SUBSCRIBER, MORE THAN ONE (1) YEAR AFTER THE EVENT WHICH GAVE RISE TO THE CAUSE OF ACTION. SOME JURISDICTIONS DO NOT ALLOW A LIMITATION ON LIABILITY FOR NEGLIGENCE THAT CAUSES DEATH OR PERSONAL INJURY AND, IN SUCH JURISDICTIONS, Pro Hosting 365’S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

23. Indemnification.
        You agree to indemnify, defend and hold harmless the Pro Hosting 365 Parties from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney’s fees) threatened, asserted, or filed by a third party against any of the Pro Hosting 365 Parties arising out of or relating to your use of the Services, any breach or violation by you of this Agreement; or any of your acts or omissions, except to the extent any of the foregoing directly results from Pro Hosting 365’s own gross negligence or willful misconduct. The terms of this section shall survive any termination of this Agreement.
24. Governing Law and Arbitration.
25. Governing Law; Jurisdiction. Any controversy or claim arising out of or relating to this Agreement, the formation of this Agreement, or the breach of this Agreement, including any claim based upon or arising from an alleged tort, shall be governed by the substantive laws of England and Wales. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. Any suit, action, or proceeding concerning this Agreement must be brought in a court located in London, England. You irrevocably consent to the exclusive jurisdiction of such courts (and of the appropriate appellate courts therefrom) in any such suit, action, or proceeding and irrevocably waive, to the fullest extent permitted by applicable law, any objection which you may now or hereafter have to the laying of the venue of any such suit, action, or proceeding in any such court or that any such suit, action, or proceeding brought in any such court has been brought in an inconvenient forum.
26. Arbitration.

                         For all Subscribers who signed up for or purchased Services on or after February 1, 2024, the following terms shall also apply:

1. Pro Hosting 365 and you (such references include our respective subsidiaries, affiliates, predecessors in interest, successors and assigns) agree to arbitrate all disputes and claims arising out of or relating to this Agreement between Pro Hosting 365 and you.
2. A party who intends to seek arbitration must first send written notice to Pro Hosting 365’s Legal Department of its intent to arbitrate (“Notice”). The Notice to Pro Hosting 365 should be sent by any of the following means: electronic mail to info@prohosting365.com; or sending the Notice by U.S. Postal Service certified mail to Pro Hosting 365 ST., Attn: Legal Department, Dungannon Enterprise Centre, 2 Coalisland Rd, Dungannon BT71 6JT. The Notice must (x) describe the nature and basis of the claim or dispute; and (y) set forth the specific relief sought. If we do not reach an agreement to resolve the claim within thirty (30) days after the Notice is received, you or Pro Hosting 365 may commence an arbitration proceeding.
3. The arbitration shall be governed by the Consumer Arbitration Rules (the “Arbitration Rules”) of the Chartered Institute of Arbitrators (“CIArb”), as modified by this Agreement, and shall be administered by the CIArb. All issues are for the arbitrator to decide, including the scope of this arbitration clause, provided, however, that the arbitrator is bound by the terms of this Agreement.
4. In the event you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Pro Hosting 365 will pay as much of your filing, administrative, and arbitrator fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. If, however, the arbitrator finds that either the substance of your claim or the relief sought is improper or not warranted, as measured by the standards set forth in the Civil Procedure Rules, then the payment of arbitration costs shall be governed by the Arbitration Rules. In such case, you agree to reimburse Pro Hosting 365 for all monies previously disbursed by it that are otherwise your obligation to pay under the Arbitration Rules. If the arbitrator grants relief to you that is equal to or greater than the value of your demand, Pro Hosting 365 shall reimburse you for your reasonable solicitors’ fees and expenses incurred for the arbitration.

5. You agree that, by entering into this Agreement, you and Pro Hosting 365 are waiving the right to a trial by jury in accordance with the laws of the United Kingdom.
6. If you initiate litigation or any other proceeding against Pro Hosting 365 in violation of this section, you agree to pay Pro Hosting 365’s reasonable attorneys’ fees incurred in connection with its enforcement of this section.
7. The parties shall maintain the confidential nature of the arbitration proceeding and any award, including the hearing, except as may be necessary to prepare for or conduct the arbitration hearing on the merits, or except as may be necessary in connection with a court application for a preliminary remedy, a judicial challenge to an award or its enforcement, or unless otherwise required by law or judicial decision.
8. ARBITRATION MUST BE ON AN INDIVIDUAL BASIS. THIS MEANS NEITHER YOU NOR Pro Hosting 365 MAY JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER SUBSCRIBERS, OR LITIGATE IN COURT OR ARBITRATE ANY CLAIMS AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. Further, you agree that the arbitrator may not consolidate proceedings or more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding, and that if this specific proviso is found to be unenforceable, then the entirety of this arbitration clause shall be null and void. The arbitrator may award injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. 
9. Miscellaneous.
10. Backups. For its own operational efficiencies and purposes, Pro Hosting 365 from time to time backs up data on its servers, but is under no obligation or duty to Subscriber to do so under this Agreement. IT IS SOLELY SUBSCRIBER’S DUTY AND RESPONSIBILITY TO BACKUP SUBSCRIBER’S FILES AND DATA ON Pro Hosting 365 SERVERS, AND under no circumstance will Pro Hosting 365 be liable to anyone FOR DAMAGES OF ANY KIND under any legal theory for loss of Subscriber files and/or data on any Pro Hosting 365 server. Pro Hosting 365 reserves the right to charge a restoration fee if you request copies of the backups. Pro Hosting 365 will not attempt to back up accounts that exceed 50,000 files or 30 Gigs of space for any reason and does not maintain any backups of dedicated accounts.
    
              2.  Independent Contractor. Pro Hosting 365 and Subscriber are independent contractors and nothing contained in this Agreement places Pro Hosting 365 and Subscriber in the relationship of principal and agent, partners or joint venturers. Neither party has, expressly or by implication, or may represent itself as having, any authority to make contracts or enter into any agreements in the name of the other party, or to obligate or bind the other party in any manner whatsoever.
11. Headings. The headings herein are for convenience only and are not part of this Agreement.
12. Entire Agreement. This Agreement, including documents incorporated herein by reference, supersedes all prior discussions, negotiations and agreements between the parties with respect to the subject matter hereof, and this Agreement constitutes the sole and entire agreement between the parties with respect to the matters covered hereby. 
13. Severability. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions (unless otherwise specified) thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions (unless otherwise specified) thereof shall remain in full force and effect. 
14. Waiver. No failure or delay by any party hereto to exercise any right or remedy hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy by any party preclude any other or further exercise thereof or the exercise of any other right or remedy. No express waiver or assent by any party hereto to any breach of or default in any term or condition of this Agreement shall constitute a waiver of or an assent to any succeeding breach of or default in the same or any other term or condition hereof.
15. Assignment; Successors. You may not assign or transfer this Agreement or any of its rights or obligations hereunder, without the prior written consent of Pro Hosting 365. Any attempted assignment in violation of the foregoing provision shall be null and void and of no force or effect whatsoever. Pro Hosting 365 may assign its rights and obligations under this Agreement, and may engage subcontractors or agents in performing its duties and exercising its rights hereunder, without your consent. This Agreement shall be binding upon and shall inure to the benefit of the parties hereto and their respective successors and permitted assigns. 
16. Force Majeure. Neither party is liable for any default or delay in the performance of any of its obligations under this Agreement (other than failure to make payments when due) if such default or delay is caused, directly or indirectly, by forces beyond such party’s reasonable control, including, without limitation, fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism, interruptions of transportation or communications, supply shortages or the failure of any third party to perform any commitment relative to the production or delivery of any equipment or material required for such party to perform its obligations hereunder. 
17. Third-Party Beneficiaries. Except as otherwise expressly provided in this Agreement, nothing in this Agreement is intended, nor shall anything herein be construed to confer any rights in any person other than the parties hereto and their respective successors any supplier of a third-party product or service that is identified as a third-party beneficiary in the Service description, is an intended third-party beneficiary of the provisions set forth in this Agreement as they relate specifically to its products or services and shall have the right to enforce directly the terms and conditions of this Agreement with respect to its products nor services against you as if it were a party to this Agreement. 
18. WordPress Plugins.
    
    If you install or use WordPress plugins operated by Pro Hosting 365 on your hosting account (including, for example, Jetpack), you also acknowledge and agree to (1) the WordPress.com Terms of Service located at (https://en.wordpress.com/tos/) which apply to your use of all Automattic products and services; and (2) the Automattic Privacy Policy located at (http://automattic.com/privacy/), including without limitation, Automattic’s collection of data as described therein.