We are reaching out to clarify our policy regarding third-party devices linked to your server credentials, such as mobile phones, laptops, tablets, and other personal equipment. Please note that these devices are not the responsibility of Pro Hosting 365, the hosting provider.
As a result, any issues or technical difficulties that arise from these third-party devices—whether related to connectivity, compatibility, or software conflicts—will not be covered under our general support services. Our support team is dedicated to assisting you with server-related issues, but we cannot provide diagnosis or troubleshooting for individual devices that fall outside our infrastructure.
Additionally, please be aware that devices requiring authentication for access to emails or other sensitive logins are also not within our support scope. Ensuring the security and proper functioning of these devices is the responsibility of the user.
If, for any reason, your IP address is blacklisted due to improper configuration or credentials, our support team will be happy to whitelist your IP address. However, please note that such requests will not be considered urgent and will be addressed at the team’s earliest convenience, as they do not pertain to a server issue. We would also like to remind you that dynamic IP addresses can change at any given time.
If you have any questions or require further clarification, please do not hesitate to contact us. We appreciate your understanding in this matter and remain committed to providing you with the best support for your hosting needs.